| Seller | Miki Essential Trading W.L.L. |
| Operator in Charge | Miki Uehara |
| Address | Unit No. 7, Floor No. 7, Building No.9, Street No. 137, Zone No. 18, Doha, Qatar. (PO Box: 3298) |
| Phone / WhatsApp | +974-7056-9988 |
| qa@salondematcha.com | |
| Website URL | https://salondematcha.com |
| Japan Representative Office |
MIRAI SHOKAI LLC Representative: Miki Uehara Address: 3-1-36-6 Minami-Aoyama, Minato-ku, Tokyo, Japan. |
| Manufacturer | Tenzo Co., Ltd. Representative: Nobuyasu Morioka Address: 17-9 Koraichō, Kagoshima City, Kagoshima, Japan All products are manufactured and dispatched from Kagoshima, Japan. |
| Product Prices | Prices are as displayed on each product page (tax included where applicable). |
| Additional Fees | Shipping fees may apply separately. For international orders, customs duties, import taxes, handling fees, VAT, and other applicable charges may be levied depending on the destination country or region. These charges are the responsibility of the customer. |
| Payment Methods | Credit card, Apple Pay, PayPal, and other payment methods specified on this site. |
| Payment Timing | Payment is confirmed at the time of order placement. |
| Delivery Timing | For Customers in Japan, Asia, and Oceania: Please place your orders at https://salondematcha.jp. For Customers in Qatar and GCC Countries: Shipping to Qatar and GCC countries is currently suspended. We will resume sales as soon as stock becomes available. Thank you for your patience. |
| Returns, Exchanges & Cancellations | Due to the nature of food products, we generally do not accept returns, exchanges, or cancellations based on customer preference. However, if a product arrives damaged, defective, or incorrectly shipped, please contact us within 14 days of receipt. |
Returns & Refunds
Due to the nature of food products, we generally do not accept returns, exchanges, or cancellations based on customer preference.
However, if your product arrives damaged, defective, or incorrectly shipped, please contact us within 14 days of receipt. We will review your case and respond with a return, exchange, or refund as appropriate.
Please contact us at qa@salondematcha.com. Return address will be provided individually.
Refund Process
Once your returned item arrives and its condition has been confirmed, we will notify you by email regarding refund eligibility.
If your refund is approved, it will be processed to your original payment method. Please note that the timing of the refund may vary depending on your card issuer or financial institution.
Shipping Fees
| QATAR Domestic | Preparation |
| GCC | Preparation |
Shipping to Qatar and GCC countries is currently being prepared.
Estimated Delivery
| Region | Estimated Delivery |
| Qatar | Coming Soon |
| GCC | Coming Soon |
Terms of Service
By accessing and using this website, you agree to be bound by these Terms of Service.
Intellectual Property
All content on this site (text, images, logos, etc.) is the property of Miki Essential Trading W.L.L. or its licensors.
Disclaimer
While we strive to ensure the accuracy of information on this site, we make no warranties regarding its completeness or accuracy.
Governing Law
These Terms shall be governed by the laws of the State of Qatar.